Retention Marketing

Engage your consumer base with story-telling and data-driven tactics to lower your cost of acquisition and increase their lifetime value through effective Email & SMS marketing.


While Email and SMS are a bulk of your retention strategy, we can consult on numerous tactics.

  • Email

    The OG Of E-Comm

    Campaigns. Automations. Segmentation. Popups. Timing. A/B Testing. It’s a lot – so that’s where we come in. We believe in taking our decades of experience and marrying with data-driven practices based on today – and tomorrow’s – trends. From automations to campaign emails, from ideation-execution, we’ll raise your revenue floor and put new air in your tires to accomplish your goals (and beyond).

  • SMS

    The Next Frontier

    We’ve come a long way from playing Snake on our Nokia phones. Consumers convert quicker and reconvert more often when they get your texts – but are less likely to give you their phone number vs. email. We’ll help you attract more SMS subscribers and keep them coming back for more with a dedicated strategy that compliments your Retention program.

  • Loyalty

    Gamification of the retention world

    In a world where just about every brand has a loyalty program, what makes you stand out from the crowd? We’ll help you strategize around a loyalty program that people actually want to join and actually participate in. From special incentives to referral programs, get people to remember your brand.

  • Subscription

    Your Core Of The Future

    Subscription isn’t just convenient for your customers – it’s your core consumer base. We believe in treating subscribers differently to create a premium experience that won’t just keep them around – they’ll want to subscribe to as many products as they can.

  • Data Reporting

    Discover Data Magic with Custom Dashboards

    In a digital world overflowing with data, the key to unlocking success lies in clarity. At QDL, we design custom data dashboards that transform raw numbers from your data into actionable insights. Our goal? To empower you with the knowledge needed to make informed decisions, with every click, open, and purchase from your customers.

  • Reviews

    Powering Your Momentum With Testimonials

    We don't just gather reviews; we orchestrate narratives. Our collaborations with top review platforms empower us to bring your customers' voices to the forefront. With these insights, we concoct emails that tap into the very essence of your audience, driving home the benefits, igniting desire, and guiding them toward making decisions that mirror their desires.

  • Messenger Marketing

    Meet Customers Throughout their Digital Journey

    Connect with your customer on the platforms they spend their time on. More than 50% of customers are more likely to shop with a business they can message.

  • Product Recommendations

    Strategically Present Products

    Leverage wisdom of the crowd insights while understanding who your customer is and what they’ve engaged with to cross-sell and upsell your products.

  • Personalization

    Tailor the Customer Experience and Communication

    Effortlessly combine your customer data into an enriched single customer view and know what your customer is going to do before they do it.

  • A/B Testing Content & Creative

    Test and Learn

    If you’re not learning, you’re not growing. We believe every single touch point should be optimized for success. We’ll work with you to learn not only what type of content works, but when is the right time to send it and to which audience.


At QDL, we believe that Retention Marketing connects brands to consumers at an intimate level. We build data-driven strategies and create people-driven messaging that opens the doors for consumers to become your brand-evangelists. Our Retention marketing team is armed with a combined 20+ years of experience working with start-ups to multi-billion dollar enterprises who want to improve their Email and SMS strategies along with any and all retention levers. Paired with our deep relationships with vendors like Klaviyo, Attention, Recharge, Okendo and others, we pride ourselves with delivering beyond what may sound possible.


We have a little saying around here: we’ll provide as much or as little as you prefer for support. Whether you need full strategy management like setting up marketing calendars and executing on all creative or simply consulting and advisement, we are there and happy to support.

Our Process

What’s Your Consumers Life Time Value?

Most brands and agencies take one cookie-cutter approach to Retention marketing. To hell with that. We customize our approach by looking at your data and seeing what’s missing. We don’t bind you to creative contracts and force feed your consumers with boring emails and texts.

Our job is to keep conversations with your consumers going with the right message at the right time. We’ll use modern approaches that are in line with industry best practices with strategizes that make sense for your brand.

  • 100%

    Accounts have a healthy sending reputation – an “extremely rare standard” per Klaviyo

  • 100%

    Accounts are at or above industry Benchmarks for Open Rates

  • 90%

    Accounts see a 30% or above Email revenue attribution

Get a deep understanding of your Retention Business

Free Audits

  • 01

    Provide us access to your Email service provider, Text service or any other loyalty program.

  • 02

    We will start the deep dive audit, first starting with your data and looking at all things include send strategy, timing, deliverability and creative.

  • 03

    We will present back a full oversight strategy also reporting on industry numbers and best practices.

Let’s drive your sales